Support During Holiday Season
13 11 20 Cancer Information and Support
We’re here during the holiday season, however there are changes to our hours and availability.
13 11 20 will continue to operate, Monday to Friday (excluding public holidays) as per the hours below:
- Monday, December 25th December, CLOSED
- Tuesday, December 26th, CLOSED
- Wednesday Dec 27th December, 9am-5pm- phone only webchat and email will not be available during this time
- Thursday Dec 28th, 9am-5pm phone only – webchat and email will not be available during this time
- Friday Dec 29th December, 9am-5pm- phone only – webchat and email will not be available during this time
- Monday Jan 1st, CLOSED
- Tuesday Jan 2nd, 9am-5pm
Waiting times for assistance before and after the Holiday period will be dependent on the availability of employees and volunteers.
Our 13 11 20 Cancer Information and Support Service will return to normal operating hours, Monday to Friday 9am to 5pm (excluding Public Holidays) from Tuesday 2nd January 2024.
Cancer Support – Health professionals’ online request
Health professionals can continue to submit online requests for cancer support for their clients over Holiday period. Requests received after midday Friday December 22, 2023, will be actioned from Wednesday January 3, 2024.
Waiting times for assistance before and after the Holiday period will be dependent on the availability of employees and volunteers.
PalAssist
PalAssist will continue to operate between the hours of 7am to 7pm, 7 days a week over the Holiday period.
Cancer Support
Cancer Council Queensland’s Cancer Support Services aim to assist Queenslanders affected by a diagnosis of cancer through the provision of information, emotional and practical support.
Submitting a request for cancer support on behalf of your client, and with their consent, is a way of linking your clients into Cancer Council Queensland services.
Our services include the provision of information booklets and other resources, access to peer support, group programs, and telephone and face-to-face counselling.
We can assist clients with an appointment for a fitting of a wig or supply of turbans, provide information on accommodation and transport, and where your client is eligible a referral for pro bono legal, financial, workplace and small business advice.
When you submit a request, we make two attempts to contact your client within 5 business days, after such time, if unsuccessful, we will leave a message and encourage the client to call us back on Cancer Council 13 11 20. Please inform your client, the callback from 13 11 20 is from an unlisted number.
Please complete the form below and a member of our team will respond to your request. If your request is of high importance, please call Cancer Council 13 11 20 Monday to Friday 9.00am-5.00pm (excluding public holidays).
Translating and Interpreting Service
For cancer information and support in a language other than English, our 13 11 20 team can access the Translating and Interpreting Service (TIS) for you.
National Relay Service
Cancer Council Queensland welcomes calls through the National Relay Service if you are deaf, have a hearing and/or have a speech impairment. Choose your access option (information here) and give the Cancer Council number 13 11 20 when asked by the relay officer.
For more information about the National Relay Service visit www.relayservice.com.au